Hosting services
Hosting refunds should be reviewed based on plan terms, service status, provisioning state, and time since purchase. Staff can track refund decisions through invoices, transactions, tickets, and audit logs.
Service policy
Refund Policy
Draft refund rules for hosting, domains, WordPress hosting, security services, and add-ons.
Customer clarity
Plain-language terms for hosting, domains, billing, support, and WordPress services.
Portal coverage
Maps to hosting, domains, billing, support, and WordPress workflows.
Support path
Questions can move into support with service and billing context attached.
Policy guidance
These pages help customers understand service expectations before ordering or opening a support request.
Review service details, billing dates, cancellation terms, and renewal timing before ordering.
Use support tickets for account-specific policy, billing, domain, or service questions.
Keep hosting usage, quota, and service details easy to review inside the customer portal.
Support path
Policy questions should flow through support so your account can link tickets, services, invoices, domains, plugin licenses, and support history together.
Domains
Domain registrations, renewals, and transfers are typically constrained by registrar rules. Refund eligibility may be limited after a domain action has been submitted or completed.
Plugin bundles
WordPress plugin bundle refunds should consider whether licenses were assigned, activated, renewed, or revoked. License state is visible in the plugin hub.