Service policy
Refund Policy
Refund, credit, cancellation, chargeback, and dispute rules for Cheap Clouding services.
Effective date: July 23, 2026
Customer clarity
Plain-language terms for hosting, domains, billing, support, and WordPress services.
Portal coverage
Maps to hosting, domains, billing, support, and WordPress workflows.
Support path
Questions can move into support with service and billing context attached.
Policy guidance
These pages help customers understand service expectations before ordering or opening a support request.
Review service details, billing dates, cancellation terms, and renewal timing before ordering.
Use support tickets for account-specific policy, billing, domain, or service questions.
Keep hosting usage, quota, and service details easy to review inside the customer portal.
Support path
Policy questions should flow through support so your account can link tickets, services, invoices, domains, plugin licenses, and support history together.
Hosting services
Hosting, WordPress hosting, managed hosting, renewals, setup work, migrations, add-ons, professional services, and usage-based services are not covered by a standard refund window. Cheap Clouding may approve an account credit or refund case by case, but payment does not create an automatic right to a refund.
- Refunds are not automatic. Requests must be opened through support so the invoice, service, payment, and cancellation record can be reviewed.
- A refund may be reduced or declined for any completed provisioning, active service time, abuse, fraud risk, chargebacks, policy violations, excessive resource use, completed professional work, or services already consumed.
- Cancellation prevents future renewal only after it is processed. It does not by itself create a refund.
Domains
Domain registrations, renewals, transfers, redemption fees, restoration fees, premium domains, registry fees, privacy/protection fees, and related domain actions are generally non-refundable once submitted to a registry or registrar. Domain spelling, TLD, registrant details, nameservers, transfer authorization, and renewal settings must be checked before purchase.
- If a registrar or registry cancels, reverses, rejects, or refunds an action, Cheap Clouding may pass through the available refund or credit after any non-refundable provider fees.
- Domain refunds cannot be promised for customer mistake, change of mind, eligibility failure, registry restriction, ownership dispute, or completed renewal.
- Chargebacks or payment disputes may lead to suspension, lock, cancellation, or loss of domain control according to registrar and registry rules.
Plugin bundles
Cheap Clouding Inc. owns and manages WordPress plugin licenses for client services. Plugin bundles, license assignments, renewals, and managed plugin services are not covered by a standard refund window and are generally non-refundable after a license is issued, assigned, activated, renewed, downloaded, or used.
- If a license can be revoked cleanly and vendor rules allow it, Cheap Clouding may choose to issue a prorated account credit or refund.
- Plugin setup, configuration, troubleshooting, security hardening, cleanup, and professional work may be non-refundable once performed.
- Vendor restrictions, resale rules, license terms, or cancellation rules may override the portal's ordinary refund process.
Refund method and timing
Approved refunds are normally returned to the original payment method when possible. If the original method is unavailable, expired, disputed, or restricted, Cheap Clouding may issue account credit or request additional verification.
- Payment processor timing varies and may take several business days after Cheap Clouding submits the refund.
- Gateway fees, currency conversion, bank fees, taxes, and provider fees may not be returned unless required by law or payment network rules.
- Account credits are not cash equivalents and may be used only for eligible Cheap Clouding services.
Disputes and chargebacks
Please contact support before opening a chargeback. Chargebacks, reversals, fraud reports, or payment disputes may require immediate restriction of related services while ownership, payment status, and risk are reviewed.
- We may submit portal records, invoices, login history, order acceptance, service activity, domain records, support messages, and policy acceptance as dispute evidence.
- Accounts with unresolved payment disputes may be ineligible for new orders, renewals, transfers, upgrades, or restores.
- Fraudulent or abusive refund activity may lead to account termination.