Reporting abuse
Abuse reports should include the domain, URL, IP address if available, timestamps, screenshots or logs, and a clear description of the issue.
Service policy
Abuse Policy
Draft process for reporting and handling abuse across hosting, domains, support, and WordPress plugin services.
Customer clarity
Plain-language terms for hosting, domains, billing, support, and WordPress services.
Portal coverage
Maps to hosting, domains, billing, support, and WordPress workflows.
Support path
Questions can move into support with service and billing context attached.
Policy guidance
These pages help customers understand service expectations before ordering or opening a support request.
Review service details, billing dates, cancellation terms, and renewal timing before ordering.
Use support tickets for account-specific policy, billing, domain, or service questions.
Keep hosting usage, quota, and service details easy to review inside the customer portal.
Support path
Policy questions should flow through support so your account can link tickets, services, invoices, domains, plugin licenses, and support history together.
Review process
Staff should triage reports through support tickets, link affected services or domains, document evidence, and determine whether restriction, suspension, or escalation is needed.
Customer response
Customers may be asked to remediate compromised sites, remove prohibited content, rotate credentials, or provide additional context before services are restored.