Self-service support
Search hosting guides, billing basics, domain workflows, and WordPress plugin operations.
Search the guide
Start with billing, domain, hosting, or WordPress plugin topics.
Use the resource
Apply the checklist or article before opening a support request.
Escalate with context
Move to tickets when account-specific help is needed.
Self-service confidence
Guided self-service path
Customers can start with public guides before moving into a portal ticket.
Portal-aware articles
Guides reflect hosting, domains, billing, support, and WordPress plugin flows.
Support escalation ready
When a guide is not enough, ticket handoff keeps account and service context.
Launch and manage hosting services in the portal.
Order hosting, pay the invoice, and watch provisioning status from the client area.
Choose a hosting plan, complete checkout, then review the order, invoice, service, and support options from the client area. Staff can provision the service manually while external automation remains pending.
Domain renewal, transfer, and DNS workflow notes.
Understand auto-renew, expiry reminders, and registrar-operation tracking.
Domains show expiry dates, auto-renew state, registrar lock state, and operation history. Real registration and renewal calls wait for the registrar integration.
Plugin bundle request and license guidance.
Request install or update actions for premium plugin bundle licenses.
Customers can request plugin installs or updates from the plugin hub. Staff review license availability, complete the request, and audit the action in the admin portal.