Service policy
Acceptable Use Policy
Rules that protect Cheap Clouding customers, infrastructure, domains, support channels, and the wider internet.
Effective date: July 23, 2026
Customer clarity
Plain-language terms for hosting, domains, billing, support, and WordPress services.
Portal coverage
Maps to hosting, domains, billing, support, and WordPress workflows.
Support path
Questions can move into support with service and billing context attached.
Policy guidance
These pages help customers understand service expectations before ordering or opening a support request.
Review service details, billing dates, cancellation terms, and renewal timing before ordering.
Use support tickets for account-specific policy, billing, domain, or service questions.
Keep hosting usage, quota, and service details easy to review inside the customer portal.
Support path
Policy questions should flow through support so your account can link tickets, services, invoices, domains, plugin licenses, and support history together.
Allowed use
You may use Cheap Clouding services for lawful websites, business applications, WordPress sites, domains, email-related website functions, staging work, and customer-owned content that does not harm the platform, other customers, providers, or third parties.
- You must follow applicable laws, registry rules, payment network rules, software license terms, and provider policies.
- You must keep websites, plugins, themes, scripts, credentials, and administrator users reasonably secure and up to date.
- You must use resources within the limits of the purchased plan and avoid activity that degrades shared infrastructure.
Prohibited content and activity
You may not use services for unlawful, harmful, deceptive, abusive, or high-risk activity. The following categories are prohibited whether performed directly, through a compromised account, or through content hosted on your service.
- Spam, unsolicited bulk messaging, mail bombing, list abuse, deceptive lead collection, or traffic generation that violates anti-spam rules.
- Malware, botnets, phishing, credential theft, card testing, scam pages, fake login pages, exploit kits, command-and-control systems, or distribution of stolen data.
- Unauthorized scanning, probing, denial-of-service activity, brute force attacks, scraping that violates rights or terms, proxy abuse, crypto mining, or resource exhaustion.
- Child sexual abuse material, non-consensual intimate content, terror or violent extremist material, unlawful weapons trafficking, or content that facilitates serious harm.
- Copyright, trademark, privacy, publicity, or intellectual-property infringement where a valid complaint or legal basis is established.
- Attempts to bypass limits, hide abusive origin, evade suspension, resell restricted services, or interfere with Cheap Clouding systems or provider networks.
Resource and platform integrity
Shared hosting depends on fair use. We may limit, throttle, suspend, migrate, or require changes to services that create excessive CPU, memory, disk, database, network, inode, process, email, cron, backup, or support load.
- Background jobs, crawlers, imports, backups, media processing, AI workloads, and high-traffic campaigns must fit the purchased plan.
- Plans are not designed for bulk file storage, backup mirrors, public file distribution, mining, unmetered proxies, or non-website workloads unless explicitly sold that way.
- Repeated compromise, outdated software, vulnerable plugins, or ignored remediation requests may result in suspension or termination.
Enforcement
Cheap Clouding may investigate, warn, block traffic, remove content, suspend, restrict, terminate, preserve evidence, contact providers, or report matters to appropriate authorities when abuse, security risk, legal risk, or policy violations are identified.
- Emergency action may happen without advance notice when needed to protect customers, infrastructure, third parties, providers, or legal compliance.
- Where reasonable, customers will be given a remediation path through support tickets.
- Evasion, repeat abuse, fraud, threats against staff, or severe harm may lead to permanent account closure.